Customer Problem Management::Close Customer Problem Report::Update Customer Problem Restoration Time

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Close Customer Problem Report / Update Customer Problem Restoration Time

Project:
Update Customer Problem Restoration Time : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 6:10:04 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Update Customer Problem Restoration Time will manage expectations and plan the resolution process. It includes tasks to calculate the restoration time based on the problem complexity and resources and update the problem report and customer accordingly.<br/>This process was 23.5 Name was Update Time to Restore Service<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Close Customer Problem Report
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Update Customer Problem Restoration Time business activity is responsible for updating the estimated time to restore service.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 12.5 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Addtion
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.4.3
Details:  
Process Identifier 1.3.7.4.3
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01625
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0