Customer Problem Management::Close Customer Problem Report::Finalize Customer Problem Report

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Close Customer Problem Report / Finalize Customer Problem Report

Project:
Finalize Customer Problem Report : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:28:14 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Finalize Customer Problem Report will document the problem and its resolution for future reference. It includes tasks to fill in the problem report with the resolution details, root cause analysis, and lessons learned.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Close Customer Problem Report
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Finalize Customer Problem Report business activity is responsible for completing the problem report with all the relevant details.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 12.5 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Addtion
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.4.4
Details:  
Process Identifier 1.3.7.4.4
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01626
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0