Customer Information Management::Build a unified customer view

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Project:
Build a unified customer view : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:12:36 PM
Modified: 1/16/2025 11:26:34 AM
Project:
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The purpose of this process is to create a single customer record from the information stored in multiple systems and present a single, most updated record of the customer information. This process invokes business rules in order to reconcile the customer data in a single accurate record. This process may be activated immediately upon any update of customer data or may be invoked on request to retrieve the customer data. This process may replicate data from other systems or calculate the unified record on the fly without persisting any customer data.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Fulfillment
Vertical «TMF_VerticalAggregatesProcess»
Name:  
 
Name:  
 
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«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess»
Name:  
 
Name:  
 
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«TMF_Process» Customer Information Management
eTOM Process «TMF_isComposedByProcess»
Name:  
 
Name:  
 
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«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess»
Name:  
 
Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess»
Name:  
 
Name:  
 
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Tag Value
BriefDescription Create a single customer record from the information stored in multiple systems and present a single, most updated record of the customer information.
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HierarchyLevel 3
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Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.17.5
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Process Identifier 1.3.6.5
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01713
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0