Customer Information Management

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MODA / Business Process Framework / Process / Customer Domain / Customer Information Management

Project:
Customer Information Management : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:17:14 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
The purpose of this process is to record and maintain customer information in the CSP in order to:<br/><ul>
<li>Support day to day operation of CSP</li><li>Enable SP to provide best customer experience </li><li>Support customer segmentation for successful marketing campaign </li><li>Support analytical systems such as churn and fraud </li></ul>
<br/>When the customer information is not needed any more by the online systems (according to CSP policies and regulation) this process is in charge of archiving the information (if accepted to the customer).<br/>
  • Associations To
  • Associations From
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Fulfillment
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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Element Source Role Target Role
«TMF_Process» Notify Customer Data Change
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Build a unified customer view
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Archive Customer Data
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Create Customer Record
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Update Customer Data
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Manage customer information after customer contracts or associated service orders have been finalized and during the order completion phase.  Ensure that any customer information required by other CRM processes is updated as part of the customer order completion.
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HierarchyLevel 2
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Design Digital Services
Implement Digital Services
Operate Digital Services
Validate contact or create new customer co
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.17
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Process Identifier 1.3.6
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01708
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0