Customer Relationship Management::Enable Retention & Loyalty::Build Customer Insight::Gather Customer Information

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Project:
Gather Customer Information : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:29:36 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Incorporate into the customer profile, all relevant information gathered through all contacts with the customer (usage pattern, demographics, life stage, household, community of interest, business direction). Customer and market information from other sources may be gathered, which will build a better understanding of the customer. The purpose of this process is to ensure that Service Provider and the customer feel confident that the relationship is founded on up-to-date, accurate and legally compliant information.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess»
Name:  
 
Name:  
 
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«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess»
Name:  
 
Name:  
 
Details:
 
«TMF_Process» Build Customer Insight
eTOM Process «TMF_isComposedByProcess»
Name:  
 
Name:  
 
Details:
 
«TMF_Vertical» Fulfillment
Vertical «TMF_VerticalAggregatesProcess»
Name:  
 
Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess»
Name:  
 
Name:  
 
Details:
 
Tag Value
BriefDescription Not used for this process element.
Details:  
HierarchyLevel 5
Details:
Description: the level of this object in the hierarchy (1-x integer)
isDeleted False
Details:
Values: True,False
Issue Business Process Framework 13.0 Modification
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.16.1.1.1
Details:  
Process Identifier 1.3.4.1.1.1
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01142
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0