Customer Problem Management::Correct Customer Problem::Manage Customer Problem Restoration

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Correct Customer Problem / Manage Customer Problem Restoration

Project:
Manage Customer Problem Restoration : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:40:54 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Manage Customer Problem Restoration will ensure the problem is resolved and service is restored promptly. It includes tasks to coordinate the restoration activities, monitor the restoration progress, and report the restoration status.<br/><br/>This process was renamed in 23.5. old name was Manage Product Restoration<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Correct Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Manage Customer Problem Restoration business activity is responsible for directing and controlling oversight of the process of restoring a customer problem.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 12.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.6.1
Details:  
Process Identifier 1.3.7.6.1
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00685
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0