Customer Problem Management::Correct Customer Problem

MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Correct Customer Problem

Project:

Correct Customer Problem : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:16:05 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{4561D73E-9801-4779-B149-5FEA120D2BA8}
Appears In:	Customer Problem Management

Correct Customer Problem will restore normal service for the customer. It includes tasks to apply the resolution steps, test the resolution effectiveness, and confirm the problem resolution.<br/>This process was renamed in 23.5. it was called Correct & Recover Customer Problem<br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Problem Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Process» Validate Customer Problem Solution eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Determine Customer Problem Resolution Feasibility eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Review Major Problem eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Implement Customer Problem Workaround eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Manage Customer Problem Restoration eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Initiate Customer Problem Change Request eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Report Customer Product Restoration eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Correct Customer Problem business activity is responsible for fixing the problem with a goal of resolving the customer problem.
Details:
HierarchyLevel	3
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification eHealth View NetVision V3.7
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.6.6
Details:
Process Identifier	1.3.7.6
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	00064
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0