Customer Problem Management::Correct Customer Problem::Report Customer Product Restoration

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Correct Customer Problem / Report Customer Product Restoration

Project:
Report Customer Product Restoration : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:58:44 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Report Customer Product Restoration will keep everyone informed about the status of the service. It includes tasks to document the restoration details, communicate the restoration results, and update the problem report and customer accordingly.<br/>This process was renamed in 23.5. old name was Report Product Restoration Results<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Correct Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Report Customer Product Restoration business activity is responsible for creating a structured communication of the results of the customer problem restoration efforts.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 12.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.6.2
Details:  
Process Identifier 1.3.7.6.2
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00686
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0