Customer Problem Management::Correct Customer Problem::Determine Customer Problem Resolution Feasibility

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Correct Customer Problem / Determine Customer Problem Resolution Feasibility

Project:
Determine Customer Problem Resolution Feasibility : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:21:10 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Determine Customer Problem Resolution Feasibility will find the most effective and efficient solution. It includes tasks to evaluate the possible solutions, select the optimal one, and plan the implementation steps.<br/>This process was renamed in 23.5. old name was Determine Resolution Feasibility and Justification<br/>
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  • Tagged Values
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Element Source Role Target Role
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Correct Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Determine Customer Problem Resolution Feasibility business activity is responsible for deciding on the best way to resolve the customer problem.
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HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.6.4
Details:  
Process Identifier 1.3.7.6.3
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01687
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_BusinessEntity» CustomerProblemWorkaround Business Entity Dependency To