Customer Problem Management::Correct Customer Problem::Review Major Problem

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Correct Customer Problem / Review Major Problem

Project:
Review Major Problem : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 6:01:16 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Review Major Customer Problem will learn from these issues and prevent them from recurring. It includes tasks to review the root cause analysis, correlate the lessons learned, and recommend the improvement actions giving an understanding of the cause and impact.<br/>This process was renamed in 23.5. old name was Review Major Customer Problem<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Correct Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Review Major customer Problem business activity is responsible for assessing major customer problems to understand their cause and impact with the goal of learning from these issues and prevent them from recurring.
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HierarchyLevel 4
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Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
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Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.6.8
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Process Identifier 1.3.7.6.7
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01691
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0