Customer Problem Management::Report Customer Problem::Monitor Customer Problem

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Report Customer Problem / Monitor Customer Problem

Project:
Monitor Customer Problem : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:46:10 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Monitor Customer Problem will ensure the problem is being addressed and the customer is kept informed. It includes tasks to monitor the problem status, progress, and resolution.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Process» Report Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Monitor Customer Problem business activity is responsible for tracking the problem until it’s resolved.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Business Process Framework 9.0 Addition
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.2.1
Details:  
Process Identifier 1.3.7.2.1
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00691
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0