Customer Problem Management::Report Customer Problem

MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Report Customer Problem

Project:

Report Customer Problem : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:58:03 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{8C9A04A0-99E4-4eef-AE04-C7A57CBA133A}
Appears In:	Customer Problem Management

Report Customer Problem will keep everyone informed about the issue and its status. It includes tasks to create and send a problem report that contains the problem details, impact, and resolution.<br/>

Associations To
Associations From
Tagged Values
Advanced
Other Links

Element	Source Role	Target Role
«TMF_Process» Customer Problem Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Process» Monitor Customer Problem eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Distribute Customer Problem Notifications eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Issue Customer Problem Management Summaries eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Notify Customer Problem eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Distribute Customer Problem Management Report eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Generate Customer Problem Management Reports eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Report Customer Problem business activity is responsible for reporting the problem to the relevant parties.
Details:
HierarchyLevel	3
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 12.5 Modification Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification eHealth View NetVision V3.7
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.6.2
Details:
Process Identifier	1.3.7.2
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	00093
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0

Object	Type	Connection	Direction	Notes
«TMF_Metric» Number of problem reports in the month	Metric	Dependency	From
«TMF_Metric» Number of problem reports due to be closed	Metric	Dependency	From