Customer Problem Management::Report Customer Problem::Generate Customer Problem Management Reports

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Report Customer Problem / Generate Customer Problem Management Reports

Project:
Generate Customer Problem Management Reports : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:29:57 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Generate Customer Management Problem Report will document customer problems, impact, and resolution based on specific audience. It includes tasks to create and formalize problem reporting, save reports that contain the problem analysis, root cause, and solution.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Report Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Generate Customer Management Problem Reports business activity is responsible for creating detailed reports about the customer problem.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
isDeleted False
Details:
Values: True,False
Issue Business Process Framework 12.0 Addition
Business Process Framework 14.5 Modification
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.2.6
Details:  
Process Identifier 1.3.7.2.6
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00818
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0