Customer Relationship Management::Enable Retention & Loyalty::Personalize Customer Profile for Retention & Loyalty::Provide Customer Personalization Information

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Project:
Provide Customer Personalization Information : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:54:22 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Provides a source of data for performing loyalty and retention marketing campaigns, for retaining existing customers, promoting customer loyalty, winning back customers who have left. It utilizes predictive modeling software to analyze an account, and to return relevant scores, such as: churn score, up-sell score, cross-sell score, bad debt score and customer lifetime value score.  Moreover it utilizes scores for customer analysis and marketing campaign purposes.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Fulfillment
Vertical «TMF_VerticalAggregatesProcess»
Name:  
 
Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess»
Name:  
 
Name:  
 
Details:
 
«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess»
Name:  
 
Name:  
 
Details:
 
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess»
Name:  
 
Name:  
 
Details:
 
«TMF_Process» Personalize Customer Profile for Retention & Loyalty
eTOM Process «TMF_isComposedByProcess»
Name:  
 
Name:  
 
Details:
 
Tag Value
BriefDescription Not used for this process element.
Details:  
HierarchyLevel 5
Details:
Description: the level of this object in the hierarchy (1-x integer)
isDeleted False
Details:
Values: True,False
Issue Business Process Framework 13.0 Modification
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.16.1.3.2
Details:  
Process Identifier 1.3.4.1.3.2
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01149
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0