Customer Interaction Management::Customer Interface Management::Manage Request (Including Self Service)::Handle Request

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MODA / Business Process Framework / Process / Customer Domain / Customer Interaction Management / Customer Interface Management / Manage Request (Including Self Service) / Handle Request

Project:
Handle Request : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:30:40 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Not used for this process element<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Manage Request (Including Self Service)
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Fulfillment
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Receives the request and either enables its originator to automatically fulfill it, or identifies and activates the opportune process to accomplish the request.
Details:  
HierarchyLevel 5
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 14.5 Modification
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.18.9.2.1
Details:  
Process Identifier 1.3.5.9.1.1
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01107
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0