Customer Interaction Management::Customer Interface Management::Manage Request (Including Self Service)

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MODA / Business Process Framework / Process / Customer Domain / Customer Interaction Management / Customer Interface Management / Manage Request (Including Self Service)

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Manage Request (Including Self Service) : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:41:19 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
The purpose of this process is to manage all requests (inbound and outbound) made by potential and existing customers. It receives the request and either enables its originator to automatically fulfill it, or identifies and activates the opportune process to accomplish the request; it manages the status of the request and is able to provide status information at any moment in which the request is active; it formally closes the request when all related activities have been terminated.<br/>
  • Associations To
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Element Source Role Target Role
«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Fulfillment
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Customer Interface Management
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
Element Source Role Target Role
«TMF_Process» Provide Request Status
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Close Request
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Handle Request
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Manage all requests (inbound and outbound) made by potential and existing customers
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Modification
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
In what ways will the customer be allowed to make changes to the service?
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.18.9.2
Details:  
Process Identifier 1.3.5.9.1
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00083
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_BusinessEntity» CustomerBillingInquiry Business Entity Dependency To  
«TMF_BusinessEntity» SalesQuote Business Entity Dependency To  
«TMF_BusinessEntity» ShoppingCart Business Entity Dependency To  
«TMF_BusinessEntity» CustomerInquiry Business Entity Dependency To  
«TMF_BusinessEntity» CustomerInvoiceInquiry Business Entity Dependency To  
«TMF_BusinessEntity» CustomerBillingDispute Business Entity Dependency To  
«TMF_BusinessEntity» CustomerBillingAccount Business Entity Dependency To  
«TMF_BusinessEntity» DunningNotification Business Entity Dependency To  
«TMF_BusinessEntity» FinancialChargeSpec Business Entity Dependency To  
«TMF_BusinessEntity» AppliedCustomerBillingCredit Business Entity Dependency To  
«TMF_BusinessEntity» CustomerServiceRepresentative Business Entity Dependency To  
«TMF_BusinessEntity» CustomerProductOrder Business Entity Dependency To  
«TMF_BusinessEntity» SalesQuoteAgreement Business Entity Dependency To  
«TMF_BusinessEntity» SalesQuoteSpecification Business Entity Dependency To