Customer QoS/SLA Management::Manage QoS/SLA Violation::Inform Customer on QoS Impacts

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MODA / Business Process Framework / Process / Customer Domain / Customer QoS/SLA Management / Manage QoS/SLA Violation / Inform Customer on QoS Impacts

Project:
Inform Customer on QoS Impacts : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:33:34 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Ensure that the customer and the relevant internal processes are informed of service quality degradations and violations. Ensure that the customer is informed of any planned maintenance or other scheduled events likely to impact delivery of the customer's service.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Manage QoS/SLA Violation
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Not used for this process element.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
isDeleted False
Details:
Values: True,False
Issue Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Business Process Framework 9.0 Addition
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.7.2.4
Details:  
Process Identifier 1.3.8.2.4
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00831
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0