Customer QoS/SLA Management::Manage QoS/SLA Violation

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MODA / Business Process Framework / Process / Customer Domain / Customer QoS/SLA Management / Manage QoS/SLA Violation

Project:
Manage QoS/SLA Violation : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:41:13 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
The purpose of the Manage QoS/SLA Violation processes is to ensure that the customer and the relevant internal processes are informed of service quality degradations and violations and that action is undertaken to resolve the degradation or violation. They analyze all the information related to a QoS/SLA degradation or violation and take the appropriate actions when a soft threshold is crossed or the agreed QoS is violated. They follow up the actions to ensure that the customer is satisfied with the resolution of the problem. They ensure that the customer is informed of any planned maintenance or other scheduled events likely to impact delivery of the customer's service.<br/>
  • Associations To
  • Associations From
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Customer QoS/SLA Management
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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Element Source Role Target Role
«TMF_Process» Take QoS Violation Action
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Follow-up QoS Violation Action
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Analyze QoS Violation
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Inform Customer on QoS Impacts
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Ensure that the customer and the relevant internal processes are informed of service quality degradations and violations and that action is undertaken to resolve the degradation or violation.
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HierarchyLevel 3
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
eHealth View
NetVision V3.7
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.7.2
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Process Identifier 1.3.8.2
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00082
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0