Customer Problem Management::Create Customer Problem Report::Obtain Customer Problem Configuration

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Create Customer Problem Report / Obtain Customer Problem Configuration

Project:
Obtain Customer Problem Configuration : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:48:08 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Obtain Customer Problem Configuration will understand the setup and identify any configuration issues. It includes tasks to access the configuration management system, query the configuration items, and analyze the configuration data.<br/>This process was renamed in 23.5. it was named Obtain Configuration Information<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Create Customer Problem Report
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Obtain Customer Problem Configuration business activity is responsible for getting the configuration details related to the problem.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.5.2
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Process Identifier 1.3.7.5.2
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01693
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0