Customer Problem Management::Create Customer Problem Report

MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Create Customer Problem Report

Project:

Create Customer Problem Report : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:16:33 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{E3A9A673-F2C5-48e2-A0CD-09F4125473B8}
Appears In:	Customer Problem Management

Create Problem Report will document the issue for tracking and future reference. It includes tasks to collect the problem information, create the problem report, and assign the problem ID.<br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Process» Customer Problem Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Process» Generate Customer Problem Report eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Obtain Customer Problem Configuration eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Check Customer Problem Outage eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Create Customer Problem Report business activity is responsible for creating a new customer problem report that details the customer's problem as a reaction to a report or inferred from other processes.
Details:
HierarchyLevel	3
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification eHealth View NetVision V3.7
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.6.5
Details:
Process Identifier	1.3.7.5
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	00067
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0