Customer Problem Management::Create Customer Problem Report::Check Customer Problem Outage

MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Create Customer Problem Report / Check Customer Problem Outage

Project:

Create Customer Problem Report

Check Customer Problem Outage : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:13:44 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	Giu Platania
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{6E883288-8DBE-4100-B285-0B34470877B7}
Appears In:	Customer Problem Management

Check Customer Problem Outage will understand the impact of the problem and prioritize its resolution. It includes tasks to compare the problem scope with the outage criteria, determine the outage status, and update the problem report and customer accordingly.
This process was renamed in 23.5. it was named Check for major outage

Associations To
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
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«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
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«TMF_Process» Create Customer Problem Report eTOM Process «TMF_isComposedByProcess»	Name:	Name:
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