Customer Problem Management::Create Customer Problem Report::Check Customer Problem Outage

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Create Customer Problem Report / Check Customer Problem Outage

Project:
Check Customer Problem Outage : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:13:44 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Check Customer Problem Outage will understand the impact of the problem and prioritize its resolution. It includes tasks to compare the problem scope with the outage criteria, determine the outage status, and update the problem report and customer accordingly.<br/>This process was renamed in 23.5. it was named Check for major outage<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Create Customer Problem Report
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Check Customer Problem Outage business activity is responsible for checking if the problem is causing a major outage.
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HierarchyLevel 4
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Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.5.3
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Process Identifier 1.3.7.5.3
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01694
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0