Customer Problem Management::Manage Customer Problem Coordination::Escalate Customer Problem

Header Image

MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Manage Customer Problem Coordination / Escalate Customer Problem

Project:
Escalate Customer Problem : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:25:53 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Escalate Customer Problem will ensure the problem is addressed by the right people. It includes tasks to escalate the problem to the appropriate authority and communicate the escalation details.<br/>This process was renamed in 23.5. Old name was Escalate/End Customer Problem<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Process» Manage Customer Problem Coordination
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Escalate Customer Problem business activity is responsible for raising the problem to a higher level of management if it can’t be resolved at the current level.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Business Process Framework 9.0 Addition
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.3.3
Details:  
Process Identifier 1.3.7.3.3
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00689
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0