Customer Problem Management::Manage Customer Problem Coordination

MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Manage Customer Problem Coordination

Project:

Manage Customer Problem Coordination : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 6:06:57 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{ED59C38D-F5A1-4598-B9D8-E66D6F4C37A6}
Appears In:	Customer Problem Management

Manage Customer Problem Coordination will ensure the problem is being addressed in a timely manner. It includes tasks to schedule, assign and coordinate customer problem recovery activities, generating respective trouble repots, managing update to information systems, cancelling customer problem report and monitoring the jeopardy status/problem status, progress, and resolution.<br/>This process was renamed in 23.5. old process name was Track & Manage Customer Problem<br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Customer Problem Management eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Process» Monitor Customer Problem Jeopardy Status eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Cancel Customer Problem eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Escalate Customer Problem eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Prioritize Customer Problem eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Coordinate Customer Problem eTOM Process «TMF_isComposedByProcess»	Name:	Name:
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Tag	Value
BriefDescription	Manage Customer Problem Coordination business activity is responsible for monitoring /tracking the problem’s ensuring that recovery activities are assigned, coordinated and tracked efficiently with escalations invoked as required. Manage Customer Problem Coordination will ensure the problem is being addressed in a timely manner. It includes tasks to schedule, assign and coordinate customer problem recovery activities, generating respective trouble repots, managing update to information systems, cancelling customer problem report and monitoring the jeopardy status/problem status, progress, and resolution
Details:
HierarchyLevel	3
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification eHealth View NetVision V3.7
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.6.3
Details:
Process Identifier	1.3.7.3
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	00108
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0