Customer Problem Management::Manage Customer Problem Coordination::Monitor Customer Problem Jeopardy Status

MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Manage Customer Problem Coordination / Monitor Customer Problem Jeopardy Status

Project:

Manage Customer Problem Coordination

Monitor Customer Problem Jeopardy Status : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:46:08 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	Giu Platania
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{CA1FB729-F479-43a0-A878-7F2F2C18EE73}
Appears In:	Customer Problem Management

Monitor Customer Problem Jeopardy Status will proactively manage any potential delays. It includes tasks to identify, assess, and mitigate any jeopardy factors and update the problem status accordingly.<br/>

Associations To
Tagged Values
Advanced
Other Links

Element	Source Role	Target Role
«TMF_Process» Manage Customer Problem Coordination eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Monitor Customer Problem Jeopardy Status business activity is responsible for tracking any risks or issues that could delay the resolution of the problem.
Details:
HierarchyLevel	4
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 12.0 Addition Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.6.3.4
Details:
Process Identifier	1.3.7.3.4
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	00821
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0

Object	Type	Connection	Direction	Notes
«TMF_Function» Customer Support Jeopardy Notification	Function	Realization	From