Customer Problem Management::Manage Customer Problem Coordination::Prioritize Customer Problem

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Manage Customer Problem Coordination / Prioritize Customer Problem

Project:
Prioritize Customer Problem : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:52:12 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Prioritize Customer Problem will ensure high-priority problems are addressed first. It includes tasks to assign a priority level to the problem and allocate the necessary resources and time for its resolution.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Manage Customer Problem Coordination
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Prioritize Customer Problem business activity is responsible for determining the importance of the problem based on its impact and urgency.
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HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.3.5
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Process Identifier 1.3.7.3.5
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01685
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0