Capture Service Feedback (Deleted)

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Capture Service Feedback (Deleted) : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:13:27 PM
Modified: 1/16/2025 11:26:33 AM
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Observe Service Interactions business activity monitors service delivery interactions. Observe Service Interactions listens to customers engaged with services during service delivery. Observe Service interactions business activities can support service quality improvement and the quality and compliance of services to established service excellence programs or service delivery standards.<br/>
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Element Source Role Target Role
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess»
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Name:  
 
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«TMF_Domain» Service Domain
Domain «TMF_DomainAggregatesProcess»
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Name:  
 
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«TMF_Process» Monitor Service Quality (Deleted)
eTOM Process «TMF_isComposedByProcess»
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Name:  
 
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Tag Value
BriefDescription Observe Service Interactions business activity monitors service delivery interactions.
Details:
Observe Service Interactions business activity monitors service delivery interactions.
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
isDeleted True
Details:
Values: True,False
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Process Identifier 1.4.7.1.5
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TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 3858
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_Function» Service Quality Collection & Monitoring Function Realization From