This proposal addresses the critical issue of ensuring responsible AI in telco sector. With the increasing adoption of AI/GenAI technologies, there is a pressing need to establish robust guardrails that ensure AI systems are safe and reliable. The lack of standardized frameworks for assessing AI risks and auditing black-box AI solutions poses significant challenges for CSPs in maintaining trust and compliance. The business value of this initiative lies in its alignment with Vodafone's priorities of 'Customer, Simplicity, and Growth'. By implementing responsible AI guardrails and standardized frameworks, CSPs can confidently deploy AI/GenAI solutions at scale, knowing that they are minimizing risks and adhering to best practices. The impact on the end-user is substantial. Customers will benefit from AI systems that are fair, transparent, and reliable, leading to improved service quality and user experience. Additionally, the focus on privacy and security ensures that customer data is protected, further building trust in AI-driven services. Our approach to the solution is new and innovative because it combines multiple key pillars of responsible AI into a comprehensive framework tailored specifically for the telco sector. By standardizing risk assessment and audit processes, we provide CSPs with tangible tools to deploy AI/GenAI solutions effectively and responsibly.
Explore the previous phases of this project