Unlocking new revenue streams with a GenAI-powered care co-pilot for seamless multi-channel interactions: empowering care teams, enhancing self-care, and supporting wholesale customers.
Imagine a customer contacting customer care with a service issue or a question. Instead of navigating a complex maze of automated responses, they receive personalized, relevant support quickly. Our solution not only assists the end-users directly but also supports care teams and wholesale customers who resell our services. By integrating Gen AI with Predictive AI and Machine Learning (AI/ML), we ensure that every stage of the customer care process is optimized for efficiency. In essence, our AI-driven Care Experience not only speeds up issue resolution but also significantly cuts down the associated costs. By using AI to detect and address network problems and customizing communication styles for different channels, we enhance both end-user and care team experiences. We are thrilled to showcase how our solution can revolutionize customer care at Innovate Asia in November 2024. Please find below supporting material to learn more about our Catalyst before, during, and after the event.
Overview Presentation
Trailer
Demovideo
McKinsey: The economic potential of generative AI: The next productivity frontier
Digital Transformation Tracker Report: How Automation and AI Promise to Help Operators Reduce Network and Service Complexity
Ofcom Annual Customer Survey (May 2023): Comparing Customer Service: Mobile, Landline and Home Broadband
Project summary infographic
Email the members of the Catalyst team to request more details.
Fostering a market for implementation-ready software suites that automate critical business processes affordably.
This Catalyst aims to provide a pragmatic framework for operation transformation which integrates processes, platforms, people (organizations) and technology.
Showcasing high-value autonomous network Level 4 scenarios, unifying the vision across TM Forum members for a smarter future