CustomerBillingDispute

MODA / Information Framework / Business Entity / Customer Domain / Customer Billing Inquiry and Dispute ABE / CustomerBillingDispute

Project:

CustomerBillingDispute : Public <<TMF_BusinessEntity>> Business Entity

Created:	1/10/2022 12:02:15 PM
Modified:	1/16/2025 11:02:01 AM

Project:
Author:	Giu Platania
Version:	1.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{7A981668-77B4-4754-AA49-9808CFECC867}
Appears In:	Figure CBI.02 - CustomerBillingDispute associations to other business entities, Figure BI.16 - Request Business Entities, Figure BI.13 - DisputedAmountActivity classes modeling the DisputedAmount life cycle, Figure CBI.01 - Customer Billing Inquiry and Dispute ABE Related Entities

A CustomerBillingDispute materializes the fact that a Customer disagrees with one or several invoices (CustomerBill) or one or several charges (AppliedCustomerBillingCharge).<br/>CustomerBillingDispute has a lifecyle. This lifecycle describes the different steps of its processing.<br/>CustomerBillingDispute is a result of a CommunicationInteraction. It can be associated to a CustomerBillInquiry.<br/>

Associations To
Associations From
Tagged Values
Advanced
Other Links

Element	Source Role	Target Role
«TMF_BusinessEntity» CustomerBillingAccount Business Entity	Name: _customerDisputedAmount	Name: _CustomerBillingAccount
Details:
«TMF_BusinessEntity» CustomerBillingAccount Business Entity	Name: _customerDisputedAmount2	Name: _CustomerBillingAccount2
Details:
«TMF_BusinessEntity» AppliedCustomerBillingCharge Business Entity	Name: _customerDisputedAmount	Name: _appliedCustomerBillingCharge
Details:
«TMF_ABE» Customer Billing Inquiry and Dispute ABE ABE «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_ABE» Customer Interaction ABE ABE «TMF_ABEIsComposedByEntity»	Name:	Name:
Details:
«TMF_BusinessEntity» AppliedCustomerBillingRebate Business Entity	Name: _customerDisputedAmount	Name: _appliedCustomerBillingCredit
Details:
«TMF_BusinessEntity» CustomerBill Business Entity	Name: _customerDisputedAmount	Name: _customerBill
Details:

Element	Source Role	Target Role
«TMF_BusinessEntity» AppliedCustomerBillAdjustment Business Entity	Name:	Name:
Details:
«TMF_BusinessEntity» CustomerBillingInquiry Business Entity	Name:	Name:
Details:
«TMF_BusinessEntity» AppliedCustomerBillingChargeAdjustment Business Entity	Name:	Name:
Details:

Tag	Value
IsCoreEntity	true
Details: Values: true,false Default: False
rsa_guid	_Uya5YEmfEeGjkIpVPJvuZw
Details:

Property	Value
isActive:	0
isFinalSpecialization:	0

Object	Type	Connection	Direction	Notes
«TMF_Process» Manage Request (Including Self Service)	eTOM Process	Dependency	From
«TMF_ABE» Customer Billing Inquiry and Dispute ABE	ABE	Strong	To
«TMF_BusinessEntity» RootEntity	Business Entity	Generalization	To
«TMF_Process» Mediate & Orchestrate Customer Interactions	eTOM Process	Dependency	From
«TMF_Process» Issue Unique Customer ID	eTOM Process	Dependency	From