Customer Relationship Management::Enable Retention & Loyalty::Validate Customer Satisfaction

MODA / Business Process Framework / Process / Customer Domain / Customer Relationship Management / Enable Retention & Loyalty / Validate Customer Satisfaction

Project:

Validate Customer Satisfaction : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 6:10:06 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	Giu Platania
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{687ABF90-D892-4f2a-B0DB-47F31311FECF}
Appears In:	Customer Relationship Management

The purpose of this process is to validate that predicted/expected value is delivered by the solution and that the after-sales processes (billing and assurance) are initialized. It validates that the customer is capable of realizing maximum value from the operation or use of the solution and that intense Provider involvement is no longer needed to manage the solution.<br/>This process ensures that the customer is satisfied that the solution that was actually delivered meets original or updated expectations and agreements and that the solution is operable by the customer.<br/>

Associations To
Associations From
Tagged Values
Advanced
Other Links

Element	Source Role	Target Role
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Billing Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Process» Enable Retention & Loyalty eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Vertical» Fulfillment Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Process» Validate Satisfaction of Customer eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Validate Solution Predicted/Expected Value eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Initialize after-sales processes eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Validate that predicted/expected value is delivered by the solution and initialize the after-sales processes (billing and assurance).
Details:
HierarchyLevel	4
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 13.0 Modification Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.16.1.4
Details:
Process Identifier	1.3.4.1.4
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	00116
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0

Object	Type	Connection	Direction	Notes
«TMF_BusinessEntity» CustomerServiceLevelAgreement	Business Entity	Dependency	To
«TMF_BusinessEntity» SalesQuoteAgreement	Business Entity	Dependency	To
«TMF_BusinessEntity» AppliedCustomerFeeCharge	Business Entity	Dependency	To
«TMF_BusinessEntity» SoftDunning	Business Entity	Dependency	To
«TMF_BusinessEntity» DunningScenario	Business Entity	Dependency	To
«TMF_BusinessEntity» Customer	Business Entity	Dependency	To
«TMF_BusinessEntity» DunningNotification	Business Entity	Dependency	To
«TMF_BusinessEntity» CustomerPayment	Business Entity	Dependency	To
«TMF_BusinessEntity» HardDunning	Business Entity	Dependency	To
«TMF_BusinessEntity» AppliedCustomerBillingDiscount	Business Entity	Dependency	To
«TMF_BusinessEntity» DunningWriteOff	Business Entity	Dependency	To
«TMF_BusinessEntity» CustomerServiceRepresentative	Business Entity	Dependency	To
«TMF_BusinessEntity» AppliedCustomerBillingRate	Business Entity	Dependency	To
«TMF_BusinessEntity» DunningCase	Business Entity	Dependency	To
«TMF_BusinessEntity» CustomerProblem	Business Entity	Dependency	To
«TMF_BusinessEntity» CustomerProductOrder	Business Entity	Dependency	To
«TMF_BusinessEntity» SalesQuoteSpecification	Business Entity	Dependency	To
«TMF_BusinessEntity» AppliedCustomerBillingCredit	Business Entity	Dependency	To