Customer Management Capability Delivery::Deliver Customer Support Capability

MODA / Business Process Framework / Process / Customer Domain / Customer Management Capability Delivery / Deliver Customer Support Capability

Project:

Deliver Customer Support Capability : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 5:17:34 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	TMF
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{B0D7B057-CEFC-47b3-B55B-FB8DFAC0C417}
Appears In:	Customer Management Capability Delivery

Deliver Customer Support Capability processes enable planning and effective delivery of the total capabilities required to ensure customer support in a timely, effective and reliable way to meet all existing and potential customer needs for products and services offered.<br/>This involves integration of capabilities available from within the enterprise, as well as from external parties. <br/>Was named Customer Support Capability Delivery <br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Process» Customer Management Capability Delivery eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Vertical» Capability Management Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Process» Deliver Customer Support Delivery Capability eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Process» Deliver Customer Support Integration Capability eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	Deliver Customer Support Capability processes ensure the organization has the capabilities required to ensure customer support in a timely, effective and reliable way to customers.
Details:
HierarchyLevel	3
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 21.0 Addition
Details:
Maturity	3
Details: Description: the maturity level of this element (1-x integer)
Process Identifier	1.3.19.4
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	03200
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0