Customer Problem Management::Correct Customer Problem::Initiate Customer Problem Change Request

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MODA / Business Process Framework / Process / Customer Domain / Customer Problem Management / Correct Customer Problem / Initiate Customer Problem Change Request

Project:
Initiate Customer Problem Change Request : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:33:44 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
Initiate Customer Problem Change Request will manage changes in a controlled manner by starting a change request if the problem’s resolution requires a change. It includes tasks to create, submit, and approve the change request.<br/>This process was renamed in 23.5. old name was Initiate Change Request<br/>
  • Associations To
  • Tagged Values
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Element Source Role Target Role
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
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«TMF_Process» Correct Customer Problem
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
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Tag Value
BriefDescription Initiate Customer Problem Change Request business activity is responsible for starting a change request if the problem’s resolution requires a change with the goal of managing changes in a controlled manner.
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HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.6.6.7
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Process Identifier 1.3.7.6.6
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01690
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_BusinessEntity» CustomerInquiry Business Entity Dependency To  
«TMF_BusinessEntity» CustomerInvoiceInquiry Business Entity Dependency To