Customer Relationship Management::Enable Retention & Loyalty::Validate Customer Satisfaction::Validate Satisfaction of Customer

MODA / Business Process Framework / Process / Customer Domain / Customer Relationship Management / Enable Retention & Loyalty / Validate Customer Satisfaction / Validate Satisfaction of Customer

Project:

Validate Customer Satisfaction

Validate Satisfaction of Customer : Public <<TMF_Process>> eTOM Process

Created:	6/28/2022 6:10:21 PM
Modified:	1/16/2025 11:26:34 AM

Project:
Author:	Giu Platania
Version:	24.0.0
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{4D230427-3E09-402e-B8E0-8583FAED58B9}
Appears In:	Validate Customer Satisfaction

Not used for this process element<br/>

Associations To
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_Process» Validate Customer Satisfaction eTOM Process «TMF_isComposedByProcess»	Name:	Name:
Details:
«TMF_Vertical» Billing Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Assurance Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:
«TMF_Domain» Customer Domain Domain «TMF_DomainAggregatesProcess»	Name:	Name:
Details:
«TMF_Vertical» Fulfillment Vertical «TMF_VerticalAggregatesProcess»	Name:	Name:
Details:

Tag	Value
BriefDescription	This process ensures that the customer is satisfied that the solution that was actually delivered meets original or updated expectations and agreements and that the solution is operable by the customer.
Details:
HierarchyLevel	5
Details: Description: the level of this object in the hierarchy (1-x integer)
Issue	Business Process Framework 13.0 Modification Business Process Framework 14.5 Modification Business Process Framework 15.0 Modification Business Process Framework 15.5 Modification
Details:
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Original Process Identifier	1.1.1.16.1.4.2
Details:
Process Identifier	1.3.4.1.4.2
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
UID	01152
Details: Description: Unique Process ID

Property	Value
isFinalSpecialization:	0