Innovation Pioneer Projects accelerate and build upon Member-led collaboration projects with extensive support from TM Forum subject matter expert. 

This year we had 2 Innovation Pioneer projects & for their extensive contribution to the industry innovation & TM Forum’s standards, we awarded them these trophies as a token of recognition. 

ZTE Corporation

Huawei Technologies Co. Ltd

China Unitechs Co.,Ltd.

China Mobile Communications Corporation

TM Forum

SHANGHAI ITEST TECHNOLOGY CO., LTD.

China Telecommunications Corporation

China Unicom

Ericsson Inc.

Digital Nasional Berhad

INNOVATION PIONEER PROJECT: High-value scenarios for autonomous networks level 4

Showcasing high-value autonomous network Level 4 scenarios, unifying the vision across TM Forum members for a smarter future

Verizon Communications

GlobalLogic

Amazon Web Services, Inc.

Telkom SA

Mobile Telecommunications Limited

Awarded to the Catalyst that demonstrates exemplary utilization of technology to make a difference to positively impact both community welfare and organizational culture, while ensuring attainment of sustainable development goals.

Accelerating telecom’s sustainability journey

This Catalyst aims to reduce Scope 3 carbon emissions for champions by enabling multiple sustainable capabilities at various touchpoints across digital and assisted channels.

Tecnotree

HCL Technologies

Intelligence driven consumer journey - prepaid

Empower consumer business with a seamless journey across the subscriber lifecycle - Drive growth, ARPU, reduce churn and exceptional customer experience

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Awards title

Unite with the brightest and best to drive groundbreaking innovation and impactful business outcomes.

Catalyst program

and sustainable growth with a fail-fast philosophy and the guidance of top
 industry figures

Create innovation at scale

of focused ideation, agile working practices, and a vast talent pool

Reap the rewards

to senior executive members and influential industry peers at DTW - Ignite and Innovate Asia

Showcase your solution

How do catalyst teams communicate

Catalyst project teams develop innovative solutions and showcase them at our events.

Explore projects

Have an idea for a new Catalyst project? Our Call for Catalysts for Innovate Asia 2024 is now open.

Submit a proposal

Are you interested in championing or participating in a Catalyst project? We'd love to hear from you.

Contact us

Moonshot Catalysts are a brand new way to take on the very biggest challenges of our industry - and win. In addition to all the benefits of involvement in a Catalyst, project teams receive enhanced backing every step of the way, and compete to win a special Moonshot Catalyst team award.

Moonshot Catalysts

Proposal

Proposal Ideation

Select process and guidelines

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Laurent Leboucher

Group CTO & Senior Vice President, Orange Innovation Networks

We believe that participation in collaboration accelerates our R&D and enables us to work with key business stakeholders. We also consider participation in Catalyst projects a very efficient way to showcase new initiatives.

Process

Upcoming showcase title

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Catalyst projects connect the collective power of the brightest minds and most influential industry figures to co-create solutions driving industry change through Open APIs, ODA, AI and automation.
Companies collaborate to unlock the possibilities of efficiency for businesses, optimized end-user experiences, and sustainable growth for all.

What are Catalysts?

What to expect 1

What to expect 2

What to expect

GenAI-driven customer care for multichannel business

   Imagine a customer contacting customer care with a service issue or a
   question. Instead of navigating a complex maze of automated responses,
   they receive personalized, relevant support quickly. Our solution not
   only assists the end-users directly but also supports care teams and
   wholesale customers who resell our services. By integrating Gen AI
   with Predictive AI and Machine Learning (AI/ML), we ensure that every
   stage of the customer care process is optimized for efficiency.

   In essence, our AI-driven Care Experience not only speeds up issue
   resolution but also significantly cuts down the associated costs. By
   using AI to detect and address network problems and customizing
   communication styles for different channels, we enhance both end-user
   and care team experiences.

   We are thrilled to showcase how our solution can revolutionize
   customer care at Innovate Asia in November 2024.

   Please find below supporting material to learn more about our Catalyst
   before, during, and after the event.


Unlocking new revenue streams with a GenAI-powered care co-pilot for seamless multi-channel interactions: empowering care teams, enhancing self-care, and supporting wholesale customers.