Customer Relationship Management::Establish Customer Relationship::De-duplicate Customer Identity

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MODA / Business Process Framework / Process / Customer Domain / Customer Relationship Management / Establish Customer Relationship / De-duplicate Customer Identity

Project:
De-duplicate Customer Identity : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:17:43 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
The purpose of this process is to check that the customer does not already have an Identity with the Enterprise. This process is also used to ‘clean-up’ duplicates of customer identifying information that may exist within the organization.<br/>
  • Associations To
  • Tagged Values
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Element Source Role Target Role
«TMF_Vertical» Fulfillment
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Establish Customer Relationship
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Merge multiple records from same customer.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Addition
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.16.2.4
Details:  
Process Identifier 1.3.4.2.4
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 01701
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_BusinessEntity» CustomerBillingAccount Business Entity Dependency To  
«TMF_BusinessEntity» CustomerServiceRepresentative Business Entity Dependency To  
«TMF_BusinessEntity» Customer Business Entity Dependency To