CustomerServiceRepresentative

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MODA / Information Framework / Business Entity / Customer Domain / Customer Party Roles ABE / CustomerServiceRepresentative

Project:
CustomerServiceRepresentative : Public <<TMF_BusinessEntity>> Business Entity
Created: 1/10/2022 12:02:15 PM
Modified: 1/16/2025 11:02:00 AM
Project:
Advanced:
CustomerServiceRepresentative (CSR) is an Employee from the Operator or Dealer. A CSR is in charge of customer relationship, may act on behalf of the customer for sales and in support of the customer.<br/>
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Element Source Role Target Role
«TMF_ABE» Customer Party Roles ABE
ABE «TMF_ABEIsComposedByEntity» 		Name:  
  		Name:  
 
Details:
 
Tag Value
IsCoreEntity False
Details:
Values: true,false
Default: False
rsa_guid _VKx1EFeWEemEq8yoC5fjjQ
Details:  
Property Value
isActive: 0
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_Process» Manage Request (Including Self Service) eTOM Process Dependency From  
«TMF_Process» De-duplicate Customer Identity eTOM Process Dependency From  
«TMF_Process» Build Customer Insight eTOM Process Dependency From  
«TMF_Process» Analyze & Manage Customer Risk eTOM Process Dependency From  
«TMF_BusinessEntity» PartyRole Business Entity Generalization To  
«TMF_Process» Validate Customer Satisfaction eTOM Process Dependency From