Customer Relationship Management::Establish Customer Relationship

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Establish Customer Relationship : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:26:18 PM
Modified: 1/16/2025 11:26:34 AM
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The purpose of this process is to verify that the customer is who they claim they are, To ensure only one customer identity exists across the Enterprise, which can be referenced across the whole Enterprise and allows the customer to quickly and easily identify himself, to establish and verify the Identity and to issue a unique Identifier and Authentication information. Before establishing an identity for a new customer it is essential to check that the customer does not already have an Identity with the Enterprise.<br/><br/>This process is also used to ‘clean-up’ duplicates of customer identifying information that may exist within the organization.<br/>
  • Associations To
  • Associations From
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess»
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«TMF_Process» Customer Relationship Management
eTOM Process «TMF_isComposedByProcess»
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«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess»
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«TMF_Vertical» Fulfillment
Vertical «TMF_VerticalAggregatesProcess»
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«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess»
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Element Source Role Target Role
«TMF_Process» Gather Authentication Information
eTOM Process «TMF_isComposedByProcess»
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«TMF_Process» Establish New Customer Identity
eTOM Process «TMF_isComposedByProcess»
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«TMF_Process» Clean-up & Archive Customer Identifying Information
eTOM Process «TMF_isComposedByProcess»
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«TMF_Process» Verify Customer
eTOM Process «TMF_isComposedByProcess»
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«TMF_Process» De-duplicate Customer Identity
eTOM Process «TMF_isComposedByProcess»
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«TMF_Process» Issue Unique Customer ID
eTOM Process «TMF_isComposedByProcess»
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Tag Value
BriefDescription Verify the customer identity and manage the customer identity across the Enterprise.
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HierarchyLevel 3
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Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 13.0 Modification
Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
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Maturity 4
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Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.16.2
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Process Identifier 1.3.4.2
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TMFStatus Released
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Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00075
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0