Figure P.04a2 - Customer Roles (Copy from C.00)

The Customer Domain roles presently identified are:<br/><ul>
<li><b>Customer</b>: A person or organization that buys products from the enterprise or receives free offers or products. This is modelled as a Party playing the role of Customer. A Customer is a type of PartyRole. Customers can also be other service providers who resell the enterprises products, other service providers that lease the enterprise's resources for utilization by the other service provider's products and services, and so forth.</li><li><b>Buyer</b>: A PartyRole played by a Party, who imposed a Supplier to provide a deliverable by a formal Agreement (Commitment).</li><li><b>CustomerServiceRepresentative</b>: Agreed & done: CustomerServiceRepresentative (CSR) is an Employee from the Operator or Dealer. A CSR is in charge of customer relationship, may act on behalf of the customer for sales and in support of the customer.</li></ul><p/>