Customer Relationship Management::Enable Retention & Loyalty::Analyze & Manage Customer Risk

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MODA / Business Process Framework / Process / Customer Domain / Customer Relationship Management / Enable Retention & Loyalty / Analyze & Manage Customer Risk

Project:
Analyze & Manage Customer Risk : Public <<TMF_Process>> eTOM Process
Created: 6/28/2022 5:09:57 PM
Modified: 1/16/2025 11:26:34 AM
Project:
Advanced:
The purpose of this process is to ensure that risk analysis is based on information collected from all processes and that consistent risk assessment is used across the Enterprise. Its purpose is also to track and improve Operations, target and win the right customers and improves Sales Conversion rate. It determines the credit risk, fraud risk, influence risk, and churn risk. It identifies treatments to manage these risks and focuses on using customer information.<br/>
  • Associations To
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Element Source Role Target Role
«TMF_Process» Enable Retention & Loyalty
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Domain» Customer Domain
Domain «TMF_DomainAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Fulfillment
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Assurance
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Vertical» Billing
Vertical «TMF_VerticalAggregatesProcess» 		Name:  
  		Name:  
 
Details:
 
Element Source Role Target Role
«TMF_Process» Ensure Consistent Risk Analysis
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Identify Risk Management Treatment
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Ensure Risk Analysis Basis
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
«TMF_Process» Determine Customer Risk
eTOM Process «TMF_isComposedByProcess» 		Name:  
  		Name:  
 
Details:
 
Tag Value
BriefDescription Ensure that a consistent customer risk assessment is used across the Enterprise and ensure that risk analysis is based on information collected from all processes.
Details:  
HierarchyLevel 4
Details:
Description: the level of this object in the hierarchy (1-x integer)
Issue Business Process Framework 15.0 Modification
Business Process Framework 15.5 Modification
Information Framework 13.0 Modification
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Original Process Identifier 1.1.1.16.1.2
Details:  
Process Identifier 1.3.4.1.2
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
UID 00012
Details:
Description: Unique Process ID
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_BusinessEntity» SalesQuote Business Entity Dependency To  
«TMF_BusinessEntity» AppliedCustomerBillingCredit Business Entity Dependency To  
«TMF_Metric» Risk score Metric Dependency From  
«TMF_BusinessEntity» CustomerServiceRepresentative Business Entity Dependency To  
«TMF_BusinessEntity» Customer Business Entity Dependency To  
«TMF_BusinessEntity» CustomerBillingAccount Business Entity Dependency To  
«TMF_Metric» Number of staff with privileged access to equipment Metric Dependency From  
«TMF_Metric» % of automation in digital performance, risk management and escalation processes Metric Dependency From  
«TMF_BusinessEntity» SoftDunning Business Entity Dependency To  
«TMF_Function» Customer Credit Risk Management Function Realization From  
«TMF_Function» Customer Credit Management Function Realization From  
«TMF_BusinessEntity» AppliedCustomerBillingRate Business Entity Dependency To