Figure L.01 – Possible Service Provider Spatial Data

MODA / Information Framework / Business Entity / Shared Domain / Location ABE / Figure L.01 – Possible Service Provider Spatial Data

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Figure L.01 – Possible Service Provider Spatial Data : Object diagram

Created:	5/3/2022 2:40:46 PM
Modified:	6/3/2022 6:10:38 AM
Project:
Author:	Giu Platania
Version:	1.0.0
Advanced:
ID:	{10B28039-1F64-40a7-9733-F68DE1286E5B}

This section of the SID answers the question “where ?” and deals with locations in the context of the eTOM, which looks at processes from a Service Provider’s point of view. <ul>
<li>“The eTOM is a business process model or framework that provides the enterprise processes required for a service provider.” [eTOM]</li></ul>
A Service Provider will not be interested in planetary and galactic positioning, our interest in location will be earth centered. We may not only be interested in places on or near the earth’s surface however. For example, we may also be interested in undersea locations of submarine cables and in the positions of communications satellites, and airplanes with mobile phone interfaces. A Service Provider will be interested in the location of many things, and may ask: <ul>
<li>Where is the customer (more on this later)?</li><li>Where is our equipment?</li><li>Where is the fault and where is the nearest person who could repair the equipment?</li><li>Where did the cyclone pass (and what equipment may have been affected)?</li><li>Where is growth for this product?</li><li>Where can we expand our business operations?</li><li>Where are our service vans and the work sites (to optimize work dispatch)?</li><li>Where (which shops) do we require products to be shipped?</li><li>Where do I send the bill for Customer X’s use of product Y?</li><li>Where do I need additional employees?</li><li>Who owns this property (to advise of digging)? {note property may be rented, i.e. customer living at property may not be owner}</li></ul>
<ul>
<li>Note that the business requirements will not just be Network related but will also be required by marketing, corporate strategic, etc processes.</li></ul>
In some cases these locations will be well defined points. In others they may be fuzzily defined regions of interest. The Location model enables us to answer questions like “What is the nearest network access point to the Customer’s location that can provide this product?” Network, Customer and Product Capability should not just be seen as separate location views, but as an integrated view. eTOM Requirements While the eTOM has many indirect references that may imply location functionality (e.g. “product delivery”) the only explicit location reference in the eTOM processes is in Workforce Strategy (HR – EM) <ul>
<li>“These processes create the strategies needed to ensure that the correct type, quantity and quality of staff will be available in right locations for future business.” [eTOM]</li></ul>
The only other eTOM references to location are in the figure “Services in the ICS Industry are Multiplying” which has an arrow marked “Location based services” and at the start of chapter 1 “Everything, Everywhere, Everytime”. This model will provide a level of Location functionality that could be reasonably be expected to be required by the eTOM use cases. Customer Location / Location Based Services In most cases, we will not know the actual location of a Customer (person). For example, even if we tracked the location of their mobile phone, they may have left it at home or lent it to a friend. Legal reasons may also restrict us from determining a Customer’s actual location (except in special circumstances – e.g. emergency calls). From a Service Provider view we are probably asking “Where does the Customer require service?” There are a set of services called “Location based services” [OLS]. These utilize the Customer Premises Equipment (CPE) location to provide additional Customer value. An example may be a service allowing a Customer to call using their mobile phone and find the closest “Pizza Barn”. The service could return the three closest Addresses as a SMS message or as WML or send a simple map on a 3G phone, showing the CPE location and the closest fast food locations. Note that this service would use the actual CPE location, not just the cell that the mobile phone is working off (see example 5). Graphical or Textual? This section introduces the concept of spatial representation and algorithms. It is felt that explaining these concepts ahead of the model definitions will make the model easier to understand. This facet of the SID model will provide for spatial (i.e. map display) manipulation of locations as this is widely used in operations centers, customer service and network planning areas of a Service Provider’s business. From a service Provider’s point of view, GeoSpatial data can be categorized similar to the layers on a map, as shown in Figure L.01 – Possible Service Provider Spatial Data below.